Satisfaction Guaranteed

Your satisfaction is our top priority. If you are not fully satisfied with your purchase, let us help you with a replacement or return.

Return & Exchange Periods

Our refund and returns policy lasts 30 days the day you receive your order. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please inspect items for defects and/or damages before accepting delivery.

How to Return an Item

To return your product, you should mail your product to: 1607 N. Magnolia Ave, Ocala, FL 34475.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Use our prepaid return label

Contact our customer service department for a prepaid return label. Affix the prepaid return label to the box and drop it off at the nearest designated carrier location. If the item being returned is not defective or damaged and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund. The cost of return shipping is based on the weight, size, and origin of your package.

Refunds

We will reimburse you for the items you purchased in the same way you paid for them.

Once we receive your return, we will process it within 2-3 business days. Depending on your bank’s processing time, it may take up to 7
business days after we process the return to reflect on your account.

Returns information:

  • Items need to be returned in a like-new condition and deemed re-sellable. Items that are damaged, opened, used, unsanitary, dented or scratched may be denied a return or may be subject to a 15% restocking fee.
  • Items must be returned in the original manufacturer’s packaging. Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction for what is missing plus a 15% restocking fee.
  • All final sale items cannot be returned. Final sale items include custom, personalized, rummage sale and open box items.
  • In most cases, shipping charges are not refundable.
  • Returns on drop ship, non-stock merchandise, and special order items are subject to the terms and conditions of our suppliers. Returns may be subject to a restocking fee. Restocking fees vary by supplier.

Special considerations:

Damaged Items

All packages shipped from our warehouse are inspected prior to shipment. However, from time to time, damage during shipping may occur. Packages that are obviously damaged should be refused upon original delivery attempt. If the package is accepted, then any damage should be noted on the carrier delivery record prior to the driver leaving your premises. Any hidden or internal damage to any item must be reported to our customer service department within the first 7 business days of receipt to arrange for a carrier inspection and return of the damaged item(s). Please save the item, the shipping carton and all original manufacturer’s packaging. Timely receipt of this information is necessary to file a damage claim with the carrier. Failure to notify us of damage within this time period will be deemed an acceptance of the item, and standard return policies will apply.

Defective, or Incorrect Items

If you receive an item that is defective or that is not the item you ordered, please contact our customer service department during your return period and we will arrange for a replacement. All returns, defective or otherwise, must be 100% complete and must be returned in the original manufacturer’s packaging.

All returns that do not contain all original packaging, are deemed non-defective, or are not a result of our error may be denied or may be subject to a 15% restocking fee. In addition, a nonrefundable deduction will be applied to cover the cost of returning the item to us.

Replacements

Replacement items will be sent after we receive and process your return. Please allow additional time for claims processing of items damaged during shipping.

In some cases, a replacement item may be sent prior to the receipt of your return or, in the event of a damage during shipping, the completion of the carrier claim process. Please be aware that you may be charged to cover the cost of the replacement item and we will issue a refund when your return is received and processed.

Refused Orders

All refused orders (for reasons other than shipping damage) will be subject to a 15% restocking fee. Shipping charges are not refundable if shipment is refused at the time of delivery. In addition, refused orders will be subject to additional shipping charges to cover the cost of returning the order to us.

Bundle or Promotional Discounts

If you return an item bought as part of a bundle or with a promotional discount and you do not return everything – not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective, damaged, or wrong item received. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Important Information

Return policy subject to change without notice. We reserve the right to correct typographical or inadvertent errors.

Need help?

Contact us at {email} for questions related to refunds and returns.